AddressJob Description
POSITION SUMMARY
The Peace Center is currently seeking qualified applicants for an excellent opportunity as a part-time Customer Service Representative at the Peace Center. The Box Office Customer Service Representative provides ticketing services for all events at the Peace Center by providing patrons with an outstanding customer experience.
POSITION RESPONSIBILITIES (include but are not limited to)
- Provide a high level of customer service to all Peace Center guests in a friendly, welcoming, and efficient environment.
- Process phone and in person orders using Tessitura a web-based CRM system.
- Assist with night of show walk up sales and will call distribution.
- Assist customers with purchase decisions such as performance availability, pricing, and seating recommendations.
- Troubleshoot customer concerns, requests, and/or complaints in a timely, courteous, and informed manner. Resolve customer service issues with guidance from supervisors.
- Maintain current and in-depth knowledge of schedule, events, and all sellable items.
- Understand and uphold purchasing policies.
- Collect complete and accurate data from customers.
- Maintain quality database entry practices when completing regular database maintenance projects.
- Follow proper cash handling procedures and reconcile daily transactions.
- Complete outbound calls to existing customers regarding upcoming events, subscriptions, and donations.
- Contribute to the environment of the box office by maintaining a positive attitude and genuine interest in helping others.
- Perform other duties and special projects as assigned.
QUALIFICATIONS
- High School diploma required.
- Fine Arts Degree or Previous Ticketing Experience Preferred
- Customer service experience, preferably in the ticketing, entertainment, or non-profit arts industries.
- Strong written, verbal, and interpersonal skills.
- Skill using computer software programs including point of sale systems and Microsoft Word, Excel, and Outlook.
- Experience with ticketing systems, especially Tessitura, a plus.
- Knowledge of basic cash handling procedures.
- Works well independently and in a group setting, a true team player.
- Passion for and/or experience in the performing arts.
- Ability to maintain a high level of poise and professionalism in all circumstances.
- Ability to remain calm under pressure and assist in unanticipated duties as needed.
- Ability to perform necessary functions in ticketing software.
- Ability to work in a call center environment including extended periods of sitting at a personal computer and use of a headset.
- Ability to work a flexible schedule including days, evenings, weekends, and holidays as assigned.
- Ability to work a minimum of 12 hours per week.
