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Form of workAuto Trakk had been in operation since 2001 as a consumer finance company specializing in used vehicle leasing, providing access to reliable transportation for individuals with moderate to severe credit issues through franchised and independent automobile dealers across 13 states.
Job Description Overview
Auto Trakk currently has an opening for a bilingual, Spanish speaking, Collections representative to join our Collections Team. This entry-level position services a portfolio of accounts which are in a delinquent payment status for both Spanish and English-speaking customers and utilizes customer service skills to negotiate and collect past-due amounts based on company guidelines, policies, and procedures. This role works with customers who may be experiencing various issues that impede the customer’s ability to meet payment obligations by offering various options to assist them in bring their account current. Work is done from a remote (work-from-home) location that is quiet and free from distractions and is equipped with a reliable high-speed internet connection.
Duties and responsibilities include, but are not limited to:
- Verifying customer information in line with current compliance standards,
- Taking inbound calls from the Collections queue to assist customers in bring accounts current,
- Communicating with customers for collections purposes through outbound calls, email, text, and chat,
- Collecting past due amounts from an assigned portfolio of customer accounts or additional account assignments as needed,
- If required, assisting customer with payment arrangements,
- Following up with customers regarding payment arrangements,
- Documenting all conversations and actions taken in the account management system,
- Collaborating with other departments and reporting on current collection activities or arrangements for the account/vehicle.
Auto Trakk’s hours of operation are Monday-Friday 8:30 AM to 7:00 PM (ET) and Saturday from 9:00 AM to 2:00 PM (ET). This full-time position is based on a 40-hour work week during the hours of operation. Collectors are generally scheduled to work rotating Saturday shifts, once every third week. Hours may be adjusted for business needs.
Compensation & Benefits
Auto Trakk offers a compensation package with competitive starting wage and the opportunity to qualify for a monthly production incentive bonus. Employees enjoy the following Company-paid benefits after 60 days of employment, fully paid by Auto Trakk:
- A Medical/Prescription (Rx) coverage plan,
- Short-term disability insurance,
- $10,000 of Life and AD&D insurance, and
- An Employee Assistance Program for your household.
At one year of service, employees may begin contributions to a 401(k) plan with a company match. Additional group benefits, including Dental, Vision, additional Life & AD&D and Long-term disability insurance, are available for purchase at the established premiums. Medical/Rx, Life & AD&D, dental and vision insurance may also be purchased for a spouse and/or child(ren) and the established premiums.
Requirements:Work location must have reliable high-speed internet connection.
Education and Experience Requirements
- High school diploma or equivalent (GED),
- Ability to speak fluently in both Spanish and English over the phone,
- Ability to type 30 words per minute using a keyboard,
- Ability to use a desk top computer,
- Must reside in the Eastern or Central time zones, and
- Two (2) or more years of auto finance collections experience, preferably in sub-prime.
