Join us as an AVP of Professional Services Operations!
BMC’s dynamic corporate teams are strategic and trusted advisors to the global organization supporting, enhancing, and driving BMC’s vision, culture, growth, and so much more. Each individual within the corporate teams is a valued partner to the overarching success of BMC’s employees and customers.
As an AVP of PS Operations, you will be a strategic business partner to the professional services team, providing operational support and guidance to drive growth and operational excellence. If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, gives you an environment where you would feel happy to come to work, then BMC is the place to be!
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Develop and implement strategic initiatives to optimize our delivery model and drive operational efficiency across the professional services organization.
- Establish and maintain an effective operational cadence, including weekly/monthly/quarterly reporting and tracking of key performance indicators (KPIs).
- Build and maintain processes that connect professional services and customer success management, driving cadence and alignment between the two teams.
- Oversee the development and implementation of tools and automation to streamline processes and drive efficiency.
- Manage a team of professionals responsible for strategic planning, operational cadence, tools, automation, and analytics.
To ensure you are set up for success, you will bring the following skillset and experience:
- You have 10+ years of experience in business operations, strategy, or management consulting, preferably in a technology organization with a focus on professional services and customer success management.
- You have a solid understanding of professional services delivery and best practices, including project management methodologies and quality control metrics.
- Strong leadership and management skills, with a track record of building and leading high-performing teams.
- Your experience shows the ability to develop and implement strategic initiatives, optimize operational processes, and drive change management.
- Excellent analytical and problem-solving skills, with the ability to use data to drive decisions and optimize performance.
- You have a familiarity with customer success management and how it interfaces with professional services.