Athena Ehr Clinical Application Support Specialist - Remote Based

Overview

MDVIP, an innovative leader in the healthcare industry, is seeking a remote-based Athena EHR Clinical Application Support Specialist to provide our MDVIP affiliated physician practices exceptional application support and to ensure practices are able to optimize their use of the athena Electronic Health Record platform. The qualified candidate can develop an understanding of each practice's system set-up, office workflow, and practice goals to make innovative recommendations to further ensure their ongoing success. Support is provided telephonically, over email communication, as well as via web-based screen sharing sessions.  

 

Success in this telecommuting role requires the ability to build trust and maintain positive relationships with the affiliate physicians and their staff, internal MDVIP staff, and external vendors. It requires consistent, high quality client support interactions to be performed timely. Remote staff must have an adequate, confidential workspace available to efficiently perform their job functions. 

 

MDVIP has consistently been recognized as a Great Place to Work employer since 2018. (Greatplacetowork.com/certified-company/MDVIP) and was named by Fortune and Great Place to Work as one of  the 2021 Best Workplaces in Healthcare & Biopharma. 

Responsibilities

• Consistently deliver best-in- class software support and education to physician practices by identifying needs and applying problem-solving techniques to ensure a successful resolution. Create and manage support/training queue timely and successfully resolve incoming inquiries.
• Plan, lead, monitor and execute multiple assigned projects simultaneously.
• Educate on key modules to ensure high user satisfaction level and understanding of the product.
• Develop and maintain Subject Matter Expertise (SME) knowledge of athenaClinicals/Communicator.
• Schedule and complete individual MIPS reviews for affiliates and their staff, to support physicians' ability to meet CMS guidelines and achieve incentives.

This job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required. Duties, responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications

Associate degree or higher in a relevant discipline preferred, or equivalent combination of education and experience where two years related experience equals one year of schooling.

Required Skills:  

• • At least two years athenaClinicals training or support experience.
  • Solid understanding of EHRs and medical office workflow.
  • Exceptional written, verbal, and interpersonal communication skills.

Desired Skills:

• • Direct experience using an EHR in a primary care medical office setting.
  • Understanding of MIPS program.
  • Proven ability to successfully work autonomously from a home office setting.

Computer Skills:

An intermediate skill level for Microsoft Excel and Word, and an advanced level of Microsoft Outlook, Microsoft Teams/Zoom or similar program. Basic skills in Microsoft PowerPoint and Salesforce (or other CRM).

 

Telecommuter roles:  This role is approved for home-based work, from the location identified at the time of hire and must be able to work the assigned schedule.  Any change of work location, even on a short-term or interim basis, must be reviewed by the Supervisor and HR and approved at the sole discretion and approval of executive leadership.

 

Additional information:

At no time may work be performed, or computer systems accessed, from outside of the U.S.

Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MDVIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Consistent with our mission, purpose, and core values, MDVIP takes the health and safety of its employees very seriously.  With the concern over the spread of the coronavirus or "COVID-19,"and its variants, MDVIP has, and will continue to take reasonable measures to mitigate the potential spread of COVID-19.  Your recruiter will provide more information during the interview process.

Employment Type: FULL_TIME