Kyte is a Series B technology platform that brings magic and seamless delivery into the experience of getting a car in cities for any trip longer than a rideshare. We unlock the freedom to go places by committing to relentless customer centricity, technology-powered operational excellence and capital efficiency. The sky's the limit when it comes to Kyte.
At Kyte, we love what we do and we believe our diverse team of ridiculously ambitious individuals is what makes our company unstoppable. We are a transparency first, egoless, and down-to-earth group of people, scattered across the globe, with a true passion for the Kyte mission. No matter where you are or what you are working on, you will have a significant level of ownership and impact on our company's trajectory and growth into the future.
Help us unlock the freedom to go places!
About the role
The Associate Operations Manager role reports to the Operations Manager and has a direct impact on the success of the business. You will be directly responsible for the day-to-day operation in your market, including managing driver partners, fleet maintenance activities, and parking lot operations. Additionally, you will be responsible for the development and implementation of standardized processes to help your market grow. You must exhibit a hands-on management style coupled with the interpersonal skills necessary to work with driver partners to ensure they are meeting expectations and coach driver partners to ensure an effective operation.
What You'll Do
- Ensuring every Kyte customer receives a clean, gassed vehicle on time
- Owning driver partner onboarding and training
- Scheduling driver partner tasks and ensuring they are executed to completion (vehicle swaps, maintenance, refueling, detailing, etc.)
- Managing vehicle onboarding and off-boarding with our supplier partners
- Controlling and valeting the parking lot to maximize operational efficiency
- Maintaining the key management system to ensure security and operational efficiency
- Auditing and controlling the cleanliness of the vehicles to ensure 3rd party accountability and excellent customer service
- Maintaining the vehicle fleet so that all cars are in "rentable condition"
Required
- 1+ years or working experience in a related field (fleet or warehouse management)
- Minimum 1 year as a supervisor or people manager
- Ability to perform duties onsite at the lot
- Availability to work some evenings and weekends
- Ability to take initiative in a constantly-changing work environment
- Experience in creating, optimizing and implementing processes
- Self-starter that radiates positivity and possesses a "can-do" attitude
- Outstanding organizational skills and meticulous attention to detail
- Excellent communication and interpersonal skills
- Proficiency using Google Suite and Excel
Preferred
- Experience at a high growth, fast paced, startup
- Experience managing a fleet of vehicles (scooters, bikes, mopeds, cars, etc)
- Experience working with or managing 1099 contractors
- Basic understanding of vehicle systems, mechanics, and technology sufficiently to authorize repairs and accurately evaluate the work of partners involved in maintenance and repairs
Benefits and Perks
• Comprehensive Medical, Dental, & Vision Health Insurance (Individuals 100% Covered, Dependents 80% Covered)
• 401(k) Retirement Plan
• $200 Monthly Commuter Benefit
• $75 Monthly Flexible Wellness Benefit
• Annual WFH Stipend (Remote Employees)
• Annual Learning and Development Budget
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Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single requirement. At Kyte, we're building an inclusive, diverse, and authentic workplace, so if you're excited about our vision/mission and this role caught your eye - we encourage you to apply! Don't worry if your previous experience doesn't match perfectly, you may be the right candidate for this role, or even another role at Kyte!