Assistant Studio Manager

Job Description:

Part-Time Contract, Sauna and Discovery/Wellness Facility, Assistant Manager

Details:

Hybrid role; part in person/onsite (1 day per week) and part remote (2 days per week).

Team meetings on Mondays

Estimated hours: 10-20 hours per week ; 40-80 hours per month with room to grow

Flexible schedule for remote work; consistent coverage required for sauna 1 day per week

Position Overview:

We are seeking an enthusiastic and detail-oriented individual to join our team as a Part-Time Contract Assistant Manager at our sauna and discovery/wellness facility in Scottsdale. The Assistant Manager will play a crucial role in ensuring the smooth operation of the facility, providing exceptional customer service, and supporting the overall growth and success of the business.

Responsibilities:

1. Facility Operations:

- Assist in managing daily operations, including opening and closing procedures, maintenance, and cleanliness of the facility.

- Monitor and manage inventory of supplies, ensuring availability for smooth operations.

- Oversee facility schedules and bookings, ensuring seamless coordination of services and resources.

- Collaborate with the management team to implement and enforce facility policies and procedures.

2. Customer Service and Membership Support:

- Provide exceptional customer service by greeting and assisting customers, answering inquiries, and addressing any concerns or issues.

- Support the membership program by promoting and enrolling new members, managing membership database, and ensuring member satisfaction.

- Assist in organizing and executing member events, workshops, and other wellness-related activities.

3. Sales and Systems:

- Assist in promoting the facility and its services through various marketing channels, including social media, website updates, and community outreach initiatives.

- Support the sales efforts by upselling services, packages, and products to customers, maximizing revenue opportunities

- maintain Acuity scheduler system for accuracy and completeness

- take payment and monitor memberships

- strive to hit sales KPI goals

4. Marketing, Partnerships, & Community Outreach Responsibilities:

- Collaborate with the marketing team to develop and implement effective marketing strategies to promote the facility and increase awareness.

- Assist in creating and updating marketing materials, such as personal outreach and digital content, to attract new customers, partnerships, and community presence; and retain existing ones.

- Coordinate and participate in community events, trade shows, and wellness fairs to promote the facility and generate leads.

- Monitor and analyze marketing efforts, including social media engagement, website traffic, and customer feedback, to identify areas for improvement and adjust strategies accordingly.

- Stay updated on industry trends and competitors' activities to ensure the facility remains competitive and innovative in its marketing approach.

- Collaborate with the management team to develop and execute marketing campaigns, promotions, and special offers to drive sales and revenue.

5. Management and Reporting:

- Assist in reporting, managing, and supervising systems & staff, ensuring we deliver exceptional customer service.

- Conduct and atrend regular meetings to communicate updates, provide training, and address any performance or operational issues.

- Foster a positive and collaborative work environment, promoting teamwork and employee engagement.

Requirements & Qualifications:

- Associate's degree + 2 years of exp; or High school diploma or equivalent + 3 years of experience

- additional education in business management, marketing, or related field is a plus.

- Prior experience in customer service and management in the wellness, spa, or fitness industry.

- Strong understanding of marketing principles and strategies, with knowledge of digital marketing platforms and techniques.

- Excellent written and verbal communication skills, with the ability to create compelling marketing content.

- Proficient in using Google Suite, Mailchimp, Acuity Scheduling, and Zoom

- Creative mindset with the ability to think outside the box and develop innovative ideas.

- Strong analytical skills to measure and track marketing performance and make data-driven decisions.

- Ability to work collaboratively with cross-functional teams and independently manage marketing projects.

- consent to and pass of a full background check & clean driving record

- within commutable distance of 85251 for one to two days per week

Job Types: Part-time, Contract

Pay: $18.00 - $21.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• Employee discount
• Flexible schedule

Experience level:

• 3 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• customer service: 3 years (Required)

Ability to Commute:

• Scottsdale, AZ 85251 (Required)

Willingness to travel:

• 25% (Required)

Work Location: Hybrid remote in Scottsdale, AZ 85251