Assistant Manager Of Operations Support

Employment Type: Full-Time, Hybrid #LI-HYBRID

This Assistant Manager of Operations Support position starts at $26.73 per hour with an annual award opportunity based off individual and credit union performance. We also offer the following benefits for all employees: 401k, Paid Holidays, Paid Time Off, Paid Volunteer Hours, and an Advia Sponsored Wellness Program.

What you should know about the role

The Assistant Manager of Operations Support will be accountable for assisting the Manager of Operations Support in the overall management of the Operations Support team, may step in for Manager in their absence. Aids in efforts to meet established department goals and minimize operational losses. The Assistant Manager is accountable for exceptional member service to every member, every time by ensuring employees consistently deliver extraordinary service to both internal and external members. Assists in the planning, organizing and directing activities of the Operations Support department. This position aids efforts to meet the strategic goals of the credit union, including providing outstanding service to internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core.

What you should know about Advia

Advia is a fast-growing Credit Union that is positioned in the top 3% of credit unions across the United States. We serve almost 200,000 members with assets over $3 Billion. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based and fun infused. We certainly live by the saying "work hard, play hard." As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

Major Duties and Responsibilities

• Manages direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including; tracking and monitoring staff performance, coaching, counseling, training, accountability and assuring compliance with regulatory requirements along with organizational mission, values, policies and work rules. Appraise performance and provide recommendations for promotion, disciplinary action and termination, as appropriate.
• Discovers the appropriate staffing levels and scheduling direct reports. Assists with Operations Support functions as needed. Performs duties related to the Operations Specialist role.
• Ensures that the Credit Union’s professional reputation is maintained, handling escalated member situations and resolving internal staff requests/questions promptly and courteously.
• Assists in the review of required reports and records to ensure that we are in meeting IRS requirements with the IRA portfolio. This includes the full IRA portfolio and vendor relationship with Ascensus.
• Oversees audit reports for Operations Specialists and the organizations automated systems. Ensures that operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, and audit standards.
• Participates in merger activities. This may include database verification, member correspondence, account clean up or any other task as assigned through the merger process.
• Assists with orientation of new employees, ensuring that direct reports are well trained in all phases of their respective jobs. Performs cross training as necessary.
• Assists with advocating for changes to established policies/procedures as related to staff and members, as well as creating, reviewing and revising policies/procedures as presented by Operations Specialists.
• Represents Operations Support leadership as necessary this includes but is not limited too assisting with Operations Support projects as assigned; along with providing assistance, direction and guidance for Operations Specialists.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising judgment, raising questions to management, and adhering to policy guidelines.

Experience

Three years to five years of similar or related experience, including preparatory experience.

Education/Certifications/Licenses

A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with accuracy. Must be capable of calmly and professionally dealing with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising highest level of discretion on confidential matters.