Applications Support Administrator

job summary:

The Application Support Administrator is responsible for supporting internal and external customers. This position works closely with internal departments and external service providers to resolve production issues. The position requires effective communication with internal and external customers, ability to facilitate discussions, good attention to detail, be organized, prepared, and proactive.

 

location: HOUSTON, Texas

job type: Permanent

salary: $100,000 - 104,000 per year

work hours: 8am to 4pm

education: Bachelors

 

responsibilities:

Responsibilities

• Perform root cause analysis to resolve application issues.

• Contribute to the application improvement cycle (define, measure, analyze, improve).

• Quickly earn the trust of internal and external customers, continually update relevant stakeholders of status.

• Pick up new concepts and tools as needed to support applications.

• Participate in establishing system documentation standards and QA methodologies.

• Work closely with internal and external customers to understand use cases and generate requirements as needed.

• Support various project teams in business improvement initiatives.

• Ability to gain system and application knowledge to be able to:
  
  
  • Perform root cause issues.

  • Diagnose end-user problems.

  • Provide feedback to internal or vendor partners on proposed solutions.

  • Understand business process intersection with the technology environment.

  • Propose opportunities for automation/improvement.

  • Perform routine maintenance of application.
  
  

• Contribute to our security posture through periodic review of user access and roles.

• Resolve tickets in a timely manner.

• Escalate aging tickets as needed.

• Other duties as assigned.

 

qualifications:

• Experience level: Experienced
• Minimum 4 years of experience

• Education: Bachelors

 

skills:

ERP (3 years of experience is preferred)

Sharepoint (3 years of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).



For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.