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Form of workWake up each day to be part of a movement. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.
Our people deliver.®
Empowerment, active listening, and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.
Position Overview:
This position is primarily responsible for coordinating the traffic of Air/Ocean export shipments from the U.S.A. and ensuring all paperwork is ready for the delivery of goods to final destination. The export agent is the primary contact for customers and overseas agents.
What You Will Be Doing Day-to-Day:
- Receive documentation from shippers, customers
- Review, verify shipping documents
- Develop and provide shipping solutions to customers/agents
- Responsible to ensure all documentation for export is available: Schedule B numbers for the preparation of filling the Shipper's Export Declaration (SED) via the Automated Export System (AES)
- Maintain contact with customers by phone or in person and receives orders for processing, delivery, discontinuance, or change in service.
- Issue formal quotation and follow up on these with customer and or agent
- Performs contract review, determines charges for service requested
- Documents exports by preparing bills of lading/AWB's, export declarations, certificates of origin and related documents
- Review and submit all necessary documentation to the bank for letter of credit processing
- Exports product by verifying conformity of filled orders and documentation with letters of credit, foreign import and export licenses, U.S. and foreign government regulations.
- Controls shipments by scheduling loads; verifying quantity and items.
- Verifies entered customer account data
- Respond to customer and agent questions related to current shipments and expedite shipment as necessary.
- Cargo claim processing
- The wage range for this position is $21.21 - $29.94 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.
What We Look for in Teammates:
- A team player who works well with others - being respectful to our teammates is a Core Value
- A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
- Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
- Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
Other Skills We Hope to See:
- 2+ years' of relative experience within a global logistic organization
- HAZMAT (ICAO/AIR-IMDG/Ocean)
- Experience in dealing with U.S. Customs and Export regulations.
- Familiarity with local port and inland container drayage, including monitoring availability and free time, getting containers released from pier for delivery, scheduling of warehouse deliveries, monitoring empty container returns, and knowing just how hard to push people
- Good multi-tasking skills
- Demonstrated passion for excellence with respect to treating and caring for customers
- IAC Security Training
- Safety Awareness
- Quality Awareness Training
- Envirotainer on-line technical training (Apply to Air Export Agent assigned to handle Envirotainer Container for QEP Program!)
- Good Distribution Practice (GDP) Awareness training (key account agents handling temperature controlled shipments)
- C-Safe on-line technical training (Apply to Air Export Agent assigned to handle C-Safe Container shipments)
- Learning and Development
What AIT Can Offer You:
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide Logistics:
AIT's life science logistics expertise is trusted by medical and pharmaceutical customers around the world because our solutions are both proven and flexible. We'll work with you-and your budget- to navigate the challenges of time and temperature to deliver quality as quickly as possible. Find out more about the AIT Life Sciences division here.
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground, and rail-on time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.
AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218 or email your resume to careers@aitworldwide.com.
