Administrative Patient Coordinator, Neurology

Under direct supervision, the Administrative Patient Coordinator will act as a customer service advocate within all aspects of patient care working in a team setting that provides communication support to patients and families. You will perform routine Administrative Patient care activities using established department and program protocols in a controlled patient care situation. The Executive Medical Director reviews the work, in collaboration with the program faculty. Salary Range: $32.98 - $45.40 Hourly

Required: Experience working with neurological patient population. Ability to accurately screen and triage acute patients. Ability to effectively elicit pertinent clinical information such as presenting complaints from patients and referring professional, and make appropriate assignments based on established guidelines. Ability to accept direction from administration and act promptly. Ability to establish and maintain cooperative working relationships with patients, peers, physicians and administrators. Skill in listening perceptively, conveying awareness and responding to patients and visitors with health concerns using tact and discretion. Ability to interact diplomatically and sympathetically with patients, their families, and general public in a high volume, public setting. Skill in performing with frequent interruptions and/or distractions including the ability to accept equivocal circumstances and responds to changing priorities and deadlines. Ability to maintain composure in the face of resistance, indifference and hostility. Ability to maintain confidentiality and to work with sensitive and confidential information using discretion and judgment. Working knowledge of UC patient registration system, appointment scheduling system and order entry system. Understand and respect cultural and religious differences. Preferred: Working knowledge of outpatient practice operations.