Administrative Assistant/Customer Success Specialist

ProSoft, a leading reseller of Autodesk CAD products, has an immediate opening for a full-time Administrative Assistant/Customer Success Specialist.

Responsibilities include:

• Play a crucial role in the success of our executive team with a variety of responsibilities.
• Partner with Sales by interacting directly with customers via phone , email, and virtual meetings , he/she will help customers with purchase history, promote overall customer satisfaction, product ad option, retention, and renewals.
• Work directly with customers to complete their purchases of products including quoting, online transactions and working with our sales department to process customer orders.
• Help ensure customer retention in the following ways:

- Use people and technology resources appropriately to correctly assess risk of retention for renewal opportunities
- Use Salesforce.com to document all customer opportunities and customer activity using embedded probability definitions
- Categorize opportunities accordingly to accurately forecast against plans and targets weekly
- Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for retention
- Respond to customer inquiries in a professional and prompt manner
- Build strong customer relationships for repeat business

Qualifications:

• 1-3 years relevant experience
• Ability to forge strong customer relationships and insights over the phone
• Ability to prioritize, multi-task and perform effectively under pressure
• Strong phone skills required
• Strong verbal and written skills required
• Experience in the software or SaaS sales or renewals environment
• Successful candidates will possess the following:
• Curiosity – someone who wants to learn and is naturally curious
• Elevated level of integrity
• Self-motivated and driven to high performance
• Strong problem-solving abilities
• Emotional intelligence exhibited via phone-ability to establish oneself as a trusted advisor for the customer

Technical Skills Required:

• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
• Experience with CRM Software ; Salesforce preferred

Preferred Skills / Experience:

• Background needs to be in customer facing roles including renewals sales, customer success, account management, or project management
• Strong empathy for customers AND passion for revenue and growth
• Excellent interpersonal skills to build strong relationships with field organizations
• Highly proficient computer skills including Salesforce , email, MS Word, Excel, and PowerPoint. Quickbooks is a plus.
• Highly skilled at multi-tasking with the ability to quickly adapt and learn

We are well established, being in business over 35 years. Salary is negotiable, depending on experience. Our office is in north Orem.

The above is not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job and be a reasonable representation of its activities.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person