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Form of workJob Description
Tasks include, but are not limited to:
- Analyzes, troubleshoots, and resolves issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking.
- Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting
- Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
- Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation.
- Able to proficiently perform data center support tasks with little guidance.
- Demonstrate hands-on practical knowledge of systems and policies.
- Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities
- Must have a basic understanding of Storage theory, Server layout and Network concepts.
- Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
- Requires good understanding of the general/technical aspects of the job.
- Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.
- Must possess professional written and verbal communication skills
- Must be organized and able to document daily activities
- Must maintain successful communication and working relationship with management & peers of all levels.
- Teamwork and interpersonal skills
- Must be willing to work outside of standard business hours and weekends.
- Must be willing to travel for out of state projects.
- Experience with pallet jack and data center server lifting tools is a plus. Must be able to lift to 40 lbs.
- Ability to operate manual and power hand tools
- 3 – 5 years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
- Linux, Virtualization and Windows Server experience a plus
