Account Manager- Global Logistics

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Why G3?

G3 Enterprises is an industry leader in packaging, logistics, real estate and minerals solutions. Our diverse portfolio of businesses create a variety of opportunities for career growth. We believe in fully leveraging the talent within our organization, presenting employees with challenging work, opportunities for job rotations, special projects, and a changing landscape. Apply Today! We Exist for You to Succeed.

Summary
Responsible for meeting superior customer service expectations by promoting sales, service and Logistics (transportation and warehousing) activities for internal and external customers. Establishes strong relationships with customers via direct relationships, operator relationships, and supplier relationships. Leads and supports initiatives to improve customer service, reduce costs, and enable logistics efficiencies.

Essential Functions
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
• Follows through on internal and external customer issues to ensure 100% customer satisfaction, including tracking, reporting, root cause analysis, and assessing risks for delayed/failed delivery or mis-shipment.
• Ensures customer satisfaction by monitoring product delivery, accurate invoicing, and timely resolution of issues.
• Manages all aspects of customer load delivery and inquiries.
• Functions as the customer's single point of contact; coordinates activities with multiple internal departments to minimize customer service issues.
• Manages updates and oversees rate quotes for other services performed by G3 as requested by all customers (transportation, warehousing and handling).
• Responds efficiently and effectively to internal and external customer correspondence through telephone, email or formal written communication.
• Responsible for gaining new business and maintaining current business.
• Communicates with customers, carriers, suppliers, and internally in a timely, effective and professional manner.
• Oversees accurate customer systems set-up.
• Maintains/updates budget model tools to ensure customer accuracy.
• Manages daily/weekly/monthly task specific support functions to meet customer needs.
• Responsible for timely resolution of freight claims.
• Develop and manage reports and metrics to customers and suppliers.
• Participates in or leads projects to continually improve systems and procedures.
• Promotes a positive working relationship across the organization and customer network.
• Participates in, provides data for, and owns customer specific month end processes.
• Participates in forecasting and budgeting.
• Approves supplier invoices and manages supplier discrepancies.
• Develops standard operating procedures and trains others on those procedures.
• Multi tasks and determines correct priorities of tasks.
• Maintains satisfactory attendance, to include timeliness.
• Responsible for understanding and complying with applicable quality, environmental and safety regulatory consideration. If accountable for the work of others, responsible for ensuring their understanding and compliance.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications
• Bachelor's degree plus 4 years of account management, logistics, sales, customer service or marketing experience reflecting increasing levels of responsibility; OR High School diploma or State-issued equivalency certificate plus 8 years of account management, logistics, sales, customer service or marketing experience reflecting increasing levels of responsibility.
• Required to participate in meetings and urgent issues outside of normal business hours.

Preferred Qualifications
• Bachelor's degree in business administration or Communications plus 6 years of account management and/or customer service
• Strong at face to face communication, has presence in front of a customer.
• Experience dealing with issues in a calm and methodical manner.
• Demonstrates a high sense of urgency.
• Has a working knowledge of transportation.
• Has a solid working knowledge of office systems, transportation systems, and warehouse systems.
• Uses discretion required in dealing with confidential information.
• Experience in a production environment reflecting increasing levels of responsibility.
• Experience reading, analyzing, and interpreting general business periodicals, professional journals, technical procedures, or governmental regulations.
• Experience writing reports, business correspondence, and procedure manuals.
• Experience effectively presenting information and responding to questions from groups of managers, clients, customers, and the general public.
• Skilled in the use of MS Outlook, MS Word and MS Excel (or equivalent software).
• Experience defining problems, collecting data, establishing facts, and drawing valid conclusions.
• Experience performing work that is varied and may be somewhat difficult in character, usually involving limited responsibility, requiring frequent evaluation, originality or ingenuity.
• Experience multi-tasking in a fast paced, demanding environment.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, feel, talk and hear. The employee is occasionally required to stand, walk and reach with hands and arms. Specific vision abilities required by this job include close vision.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

Compensation

1. Hiring Hourly Rate Range $31.44 - $39.28.
2. Actual compensation amount paid may be lower or higher to be determined by factors other than race and gender such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

1. This position includes a competitive benefits package.
2. Please click here to view our full list of benefits.