Account Manager - Cannabis Data Company

Job Title: Account Manager

Reports to: Director, Account Management

Location: Louisville, CO or Remote (USA or Canada)

About BDSA:

BDSA is the leading insights and analytics company for the cannabis industry. We help businesses improve revenues, reduce innovation risk and prioritize market expansion with accurate and actionable cannabis market intelligence, consumer research and advisory services. The granularity and breadth of our data, expansive solutions, and strategic support aligns seamlessly to a consumer-centric approach to brand and retail building. We understand that a data-driven approach to making decisions isn't just about the data, it's about insights, analytics, and actionability.

Job Summary:

Account Managers are the primary points of contact with our clients. This role drives retention and revenue by being proactive, sales-minded, and attentive to client needs. Our team is fast-paced, collaborative, and constantly innovating to deliver the best possible product and service. A typical day will involve outreach to clients, uncovering insights from our own datasets, and account planning to prep for a renewal. This is a fast-paced job that requires attention to detail, a can-do attitude, and the ability to work well with a diverse group of people.

If you're selected for this position, you'll be joining the cannabis industry's premier market research firm. If you love clients, consider yourself a problem solver, and want to be a part of shaping our rapidly growing company, keep reading as this might be a good fit. If diving into an analysis of the fastest trending brands or relish strategizing and closing a big sales seal, this might be the gig.

Essential Functions and Responsibilities:

• Build strong client relationships and trust with influencers and key decision makers.
• Develop a rapport as a consultative partner. This includes customer needs assessment, communicating value, ensuring engagement, and evaluation of customer satisfaction.
• Deliver revenue growth through account renewals and adding on services to existing accounts.
• Lead cross-functional client demo and training conversations, facilitate client onboarding, drive usage of our tools and services, and coordinate with internal SME's to respond promptly and accurately to ad hoc client requests/issues.
• Lead regular client check-ins and partnership reviews to ensure value alignment and identify risk and opportunity.
• Become an expert in the Cannabis industry and an enthusiastic, knowledgeable ambassador for proprietary products to provide ongoing value and support to our client base, addressing both short term and long-term opportunities and challenges.
• Build and execute client proposals, contracts, and other documentation.
• Build and maintain all client and pipeline information in HubSpot and other sales/CRM platforms.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Strong sales skills for showing, promoting, and selling products or services
• Strong phone/video/in-person presence, interpersonal and persuasion skills with the ability to build relationships and communicate with diverse individuals or groups
• Prioritization of a dynamic set of tasks and responsibilities
• Strong analytic acumen to help support client questions, and uncover client opportunities as well as the ability to handle basic analytical tasks including charting and tables in Excel
• Solid knowledge of MS Office including PowerPoint, Word, and Excel
• The ability to learn new software and platforms quickly
• Strong self-awareness and the ability to adapt behaviors to client needs

Job-related Education and/or Experience:

• Bachelor's degree in a liberal arts, business, marketing, communications, or equivalent experience. Experience may substitute for education requirements.
• 5+ years in an Account Management, Sales, Customer Success, or similar role
• Proven track record managing or selling into accounts in one of the following or similar industries: CPG, Retail, Food & Bev, Alcohol, Tobacco, Financial Services, Software
• Prior knowledge of the cannabis industry is NOT a requirement, but interest in learning the industry inside and out is a must
• Experience in Cannabis, CPG, Retail, Food & Bev, Alcohol data or market research a plus

Travel: Up to 20% (currently on pause due to COVID)

Salary Range: $65,000 – $85,000

BDSA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any pay inequities nor on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment visas at this time.