Account Manager

Purpose:

The Implementation Specialist is primarily responsible for assisting in the onboarding of new clients on the adjudication platform, system training, specification gathering, data loading, Quality Assurance and meeting coordination.

Key Tasks & Responsibilities:

• Training new users on the adjudication platform, use of webservices, and data inputs/outputs
• Overseeing Pharmacy Benefit Configuration on the adjudication platform
• QA of benefit configurations, eligibility, accumulators, and other data loads
• Assist in preparing and maintaining project plans and their execution, including documentation, implementation schedules, reports and communicating across departments.
• Track project progress and identify/escalate project obstacles to team members and communicate with other key stakeholders
• Schedule meetings, including travel arrangements, presentations developing agendas, preparing minutes in support of assigned projects, tracking meeting attendance and coordinating across complex calendars and time zones.
• Monitoring adherence to processes, gathering feedback, coordinating necessary adjustments to existing processes, and helping develop new ones
• Support documentation including filing, meeting minutes, preparing and distributing meeting materials
• Communicate on an interdepartmental level regarding new process and procedures, changes in technologies and new client projects
• Other duties as assigned

Education & Experience:

• Bachelor’s degree in Communication, Business Administration or related field
• Pharmacy Technician, Pharmacy Benefit Configuration, or PBM Pharmacy Call Center experience required.

Qualifications:

• Highly organized and detailed
• Strong desire to learn new skills
• Intermediate to Advanced skill with Microsoft Office Products required
• Ability to prepare presentations including charts, graphics, tables, speaker notes & handouts, etc.
• Ability to interpret information from white boarding or ad hoc meetings. Organize calendars, travel, and meeting agenda coordination.
• Ability to manage multiple tasks and projects concurrently
• Strong interpersonal skills, self-starter, and highly collaborative