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Form of workThe Account Management Analyst (AMA) will be responsible for managing a territory of healthcare facilities that purchases medication to treat rare disease patients with chronic life-long genetic diseases. The AMA is a highly motivated, analytically-minded territory manager that secures long-term relationships with Healthcare Providers and key internal stakeholders, gaining their trust and loyalty. The AMA is responsible for tracking, evaluating, and interpreting a patient's adherence to therapy in addition to developing action plans to drive patient adherence and identify barriers. This includes the investigation and decision making to determine the root cause for deviations of order patterns, analysis of territory trends, and reporting to appropriate business stakeholders. A successful AMA is someone who is able to multi-task, is highly organized, and can utilize strategic analysis and to make decisions that deliver a best-in-class experience for our customers and business.
Order Management
Manage the day to day order operations for PPS across HCP's, Specialty Pharmacies and Distributors. This position is responsible for complying with all applicable SOX and internal controls, and maintaining or exceeding all relevant department KPIs. Responsible to research and provide patient information on each order to allow approval and escalation of patient information to key stakeholders. Must align with Planning and Business on the design and independently execute stock allocation strategy across multiple Distribution locations. Key decision maker in the delivery logistics, investigation of alternative delivery methods with internal and 3rd party logistic partners to ensure patient infusion is not impacted and product stays within stability.
Customer Relations
Develop and sustain strong relationships with HCP pharmacists, buyers, and purchasers to facilitate access for all patients treated with client's products. AMA's create personalized action plans for each customer to assist in driving business initiatives and KPI's. Work through barriers of treatment of Rare Disease Products and facilitate to key stakeholders in sales, patient services, marketing and finance to track and base future business initiatives. Lead and execute proactive outreach (Infusion Reminder Program) to improve customer engagement and increase patient adherence to therapy. Reporting all important customer information cross functional to implement strategy and engagement.
CRM/ERP Data and Analytics
Manage order to cash ERP system (SAP) and Customer/Patient Database (Salesforce) to process sales orders, input patient infusion information and revenue data to track Rare BU KPI's. AMA is responsible for targeting and investigation with customer the order patterns to create key patient adjustment decisions that directly impact sales compensation on daily basis. Position will responsible accurately reporting of patient dose, weight, revenue, missed dose date/ reason, start/stop dates, Infusion reminders, Finance and Case Manager approvals, Customer Interactions, adverse events and adherence rates. Translate and highlight key performance indicators to Opti Team members in Bi-weekly Opti Call reports and calls to set regional goals and to track performance. Analyze and present data in quarterly meetings to sales team for deeper discussion and action plan development.
Opti Team and GBU Support (Relationship Management)
Coordinates with internal stakeholders as a core member of the Opti Team to take part in full end to end patient journey from initial outreach from Opti Team to Customer creation through to infusion. Integrate continuous feedback and communication to the business on shipments and potential order delays that impact patient schedules and care. Responsible for daily communications to business of order fulfillment, patient adherence and opportunities for improvement. Final decision maker on missed dose process and adherence escalation to the business. Reconcile all patient infusion data and account details to reconcile Sales Comp, revenue tie outs, and distributor data. Create solutions and coordinate with Opti Teams to transition patients across multiple channels, infusion centers and reimbursement cycles (charitable and commercial).
Education/Experience:
Bachelor's Degree and 5+ years of experience in an Analytics role, Account Management, Database or Business Systems Analytics, operations, or financial analytics. Will consider other equivalent experiences. Demonstrated analytical and strong organizational skills with perceptive attention to detail Ability to analyze and interpret data sets & reports. Ability to communicate effectively with individuals at all levels of an organization. Ability to independently manage a territory. Ability to travel to US accounts for in-service meetings and presentations (10%). Familiarity in working with advanced MS Excel strongly preferred. Familiarity with Salesforce preferred. Familiarity with SAP preferred.
Familiarity with pharmaceutical industry a plus.
Order Management
Manage the day to day order operations for PPS across HCP's, Specialty Pharmacies and Distributors. This position is responsible for complying with all applicable SOX and internal controls, and maintaining or exceeding all relevant department KPIs. Responsible to research and provide patient information on each order to allow approval and escalation of patient information to key stakeholders. Must align with Planning and Business on the design and independently execute stock allocation strategy across multiple Distribution locations. Key decision maker in the delivery logistics, investigation of alternative delivery methods with internal and 3rd party logistic partners to ensure patient infusion is not impacted and product stays within stability.
Customer Relations
Develop and sustain strong relationships with HCP pharmacists, buyers, and purchasers to facilitate access for all patients treated with client's products. AMA's create personalized action plans for each customer to assist in driving business initiatives and KPI's. Work through barriers of treatment of Rare Disease Products and facilitate to key stakeholders in sales, patient services, marketing and finance to track and base future business initiatives. Lead and execute proactive outreach (Infusion Reminder Program) to improve customer engagement and increase patient adherence to therapy. Reporting all important customer information cross functional to implement strategy and engagement.
CRM/ERP Data and Analytics
Manage order to cash ERP system (SAP) and Customer/Patient Database (Salesforce) to process sales orders, input patient infusion information and revenue data to track Rare BU KPI's. AMA is responsible for targeting and investigation with customer the order patterns to create key patient adjustment decisions that directly impact sales compensation on daily basis. Position will responsible accurately reporting of patient dose, weight, revenue, missed dose date/ reason, start/stop dates, Infusion reminders, Finance and Case Manager approvals, Customer Interactions, adverse events and adherence rates. Translate and highlight key performance indicators to Opti Team members in Bi-weekly Opti Call reports and calls to set regional goals and to track performance. Analyze and present data in quarterly meetings to sales team for deeper discussion and action plan development.
Opti Team and GBU Support (Relationship Management)
Coordinates with internal stakeholders as a core member of the Opti Team to take part in full end to end patient journey from initial outreach from Opti Team to Customer creation through to infusion. Integrate continuous feedback and communication to the business on shipments and potential order delays that impact patient schedules and care. Responsible for daily communications to business of order fulfillment, patient adherence and opportunities for improvement. Final decision maker on missed dose process and adherence escalation to the business. Reconcile all patient infusion data and account details to reconcile Sales Comp, revenue tie outs, and distributor data. Create solutions and coordinate with Opti Teams to transition patients across multiple channels, infusion centers and reimbursement cycles (charitable and commercial).
Education/Experience:
Bachelor's Degree and 5+ years of experience in an Analytics role, Account Management, Database or Business Systems Analytics, operations, or financial analytics. Will consider other equivalent experiences. Demonstrated analytical and strong organizational skills with perceptive attention to detail Ability to analyze and interpret data sets & reports. Ability to communicate effectively with individuals at all levels of an organization. Ability to independently manage a territory. Ability to travel to US accounts for in-service meetings and presentations (10%). Familiarity in working with advanced MS Excel strongly preferred. Familiarity with Salesforce preferred. Familiarity with SAP preferred.
Familiarity with pharmaceutical industry a plus.
